Meadow Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People used a service where they received support that was tailored to their individual needs by staff who knew them well. However, people, and those important to them, were not always fully involved in planning and reviewing care. The registered manager said they were currently looking at ways people could be more involved.

People’s representatives told us they felt people received care and support which was person centred. One advocate told us, “Their service is person led, and care staff have worked with them to enable them to have as much choice as possible in their daily life."

People used a service where staff worked well with other professionals to ensure people received co-ordinated care and support.

Feedback from visiting professionals was positive about how staff worked with them to support people. One professional told us, “The manager and team have been very responsive and active partners in processes."

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Staff knew people well and were able to relay information to people in ways they could understand. Care plans had information about people’s individual communication needs which supported staff to share information.

The registered manager was working with other organisations to enhance people’s communication and make it easier for them to share their views.

The provider sent out questionnaires to people’s representatives to seek their views. Following feedback in questionnaires about communication, staff had begun to email people’s representatives on a weekly basis to keep them up to date with what people had been doing. This included pictures of activities and information about any healthcare appointments. Some relatives still felt that further improvements in communications were needed.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff understood the needs of autistic people and people with a learning disability and worked hard to ensure that typical barriers faced by people were removed or mitigated against.This included making suitable staff available to attend appointments.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care and support in response to this.

One professional commented, “The service has a particular skill and expertise in working with individuals with complex behavioural and emotional needs. They show great patience and sensitivity in their approach to delivering safe and effective care and are both realistic and aspirational in supporting individuals to realise their potential and expand their life experiences."

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future.

When people were considering using the service they and their families were given ample time to make decisions. This helped to make sure people received care and support which met their needs and aspirations.

At the time of the inspection visit no one had a care plan about their end of life wishes. However, we heard that staff had begun to discuss this with some families.