The Care Quality Commission
  • Care Home
  • Care home

The Rowans Care Home

Overall: Requires improvement read more about inspection ratings

West Ella Way, Kirk Ella, Hull, North Humberside, HU10 7LP (01482) 659161

Provided and run by:
National Care Consortium Ltd

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Date of assessment: 08 July 2025. The Rowans Care Home is a care home that was providing personal care to 37 older and younger people, including people who were living with dementia and mental health conditions, at the time of the inspection. This assessment was carried out in response to the previous assessment completed at the service in February 2025 where significant shortfalls in people’s care were identified. The service had made improvements and was no longer in breach of regulations.

Significant improvements had been made within the service. A new manager had been recruited, and it was clear that the provider and manager had worked extremely hard to address the shortfalls found at the last assessment. Systems and process were now fully in place and followed to manage the quality of the service. There were still some areas that required addressing and these were clearly recorded within the services action plan. The provider and manager understood that time was needed to fully embed the changes made and were confident within their staff team that improvements made would continue and be sustained.

Staff, people and their relatives felt staffing levels were adequate, however further improvements were required around the deployment of staff and staff training and support.

Risks to people were now fully assessed and records contained personalised, detailed information relating to their health and wellbeing.

Staff had completed up to date fire drills and were confident in the action to take in the event of a fire.

Everyone we spoke with during the assessment felt that there had been major improvements at the service and expressed that this was down to the newly recruited manager. The manager was passionate about the service continuing on their improvement journey and had many ideas and ambitions to further support the service to improve.

This service has been in Special Measures since 12 May 2025. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

During an assessment under our new approach

Date of assessment: 25 February 2025 to 06 March 2025, including site visits on 25 February 2025 and 03 March 2025. The Rowans Care Home is a care home that provides personal care to a maximum of 53 older and younger people, including people living with dementia and mental health conditions. This assessment was carried out in response to information we received about the service. Risks associated with people’s care had not always been identified or managed to mitigate the risk to others. Fire safety required improvement. The majority of staff had not completed up to date fire safety training. Poor management of medicines placed people at risk of not receiving their prescribed medication correctly. Staff deployment did not support people to receive effective, responsive care. Records relating to people’s care lacked information and was not consistently completed or reviewed. Systems in place to monitor the quality of the service did not operate effectively. Systems were disorganised and there was a lack of oversight from the management team and provider. We have identified breaches of regulation at this assessment in relation to dignity, safeguarding, safe care and treatment, staffing and governance of the service. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. We have asked the provider for an action plan in response to some of the concerns found at this assessment.

4 December 2020

During an inspection looking at part of the service

About the service

The Rowans Care Home is a care home providing personal care for up to 53 people, some of whom may be living with dementia. At the time of our inspection, 41 people were using the service.

We found the following examples of good practice.

¿ Safety measures were in place to protect people using the service and visitors. These included temperature checks, health screening for all visitors and their details being kept for track and trace purposes. All visitors were supervised to ensure they followed infection control guidelines and wore appropriate personal protective equipment (PPE).

¿ People who used the service were supported to maintain contact with their families and friends through phone calls, video calls, and window visits. Visiting procedures were in place to support relatives to visit people at the end of their lives.

¿ Staff maintained social distancing where possible. Staff reminded people about social distancing and risk assessments were in place for people who were unable to follow guidance. Furniture had been rearranged to support safe social distancing though further changes were made to ensure this included the dining area and staff room.

¿ Processes were in place to support the safe admission of people into the service which followed best practice guidance.

¿ Staff appropriately wore PPE in line with current guidance. Staff were trained in using PPE and the service had designated areas for staff to put on and remove PPE though not all bins were foot operated. However, the provider had ordered new bins.

¿ Regular testing of people who used the service and staff was completed in line with current guidance. Clear procedures were in place to support people to isolate.

¿ The service was tidy, regularly cleaned and windows were open to minimise the risk of people catching or spreading COVID-19. However, some items of furniture were damaged and difficult to clean, though the provider had new furniture on order.

¿ The provider had contingency plans in place which included the use of agency staff who only worked at the service to reduce the risk of transmission to and from other services.

Further information is in the detailed findings below.

23 January 2019

During a routine inspection

About the service: The Rowans Care Home is a residential care home that was providing personal care to 46 older people, including people who were living with dementia, at the time of the inspection.

People’s experience of using this service: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives told us they were happy with the service provided. Staff understood the importance of providing person-centred care and had developed positive relationships with people.

People received support where this was required but staff encouraged their independence to live fulfilled lives free from unnecessary restriction.

Staff had received training and clear guidance was followed to keep people safe from avoidable abuse. Where people had been assessed as at risk from any activity, support plans provided guidance for staff to provide safe care and support.

Medicines were managed and administered safely. Records confirmed people had received their medicines as prescribed.

People's records were detailed, person centred and evaluated consistently. The provider was working to improve records further to ensure information was always accessible and current for staff to follow.

Records confirmed people’s input and where they were unable to consent the provider followed appropriate legislation to make sure any decisions were in the persons best interest. Staff were working hard to ensure any decisions made in people’s best interests were robustly recorded with the required input.

Staff received appropriate induction, training, and support and applied learning effectively in line with best practice. This led to good outcomes for people and supported a good quality of life.

The registered manager and their deputy were responsive to any concerns we raised during the inspection; implementing corrective actions immediately where this was apparent and discussing plans where further improvements were required.

Staff were friendly and polite. Staff took time to get to know people. They had a clear understanding of, and how to support, people’s individual and diverse needs.

People and their relatives told us they were confident if they had any complaints the registered manager would address them appropriately.

People knew the registered manager and told us they trusted them. Staff told us the registered manager was supportive and approachable.

The provider completed oversight of the service to ensure quality assurance remained a priority and was effective in maintaining standards and driving improvements.

Rating at last inspection: At the last inspection the service was rated as Good (report published May 2017).

Why we inspected: This inspection was a planned inspection based on previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme.