The Rowans Care Home

Updated 27 June 2025

Date of assessment: 08 July 2025. The Rowans Care Home is a care home that was providing personal care to 37 older and younger people, including people who were living with dementia and mental health conditions, at the time of the inspection. This assessment was carried out in response to the previous assessment completed at the service in February 2025 where significant shortfalls in people’s care were identified. The service had made improvements and was no longer in breach of regulations.

Significant improvements had been made within the service. A new manager had been recruited, and it was clear that the provider and manager had worked extremely hard to address the shortfalls found at the last assessment. Systems and process were now fully in place and followed to manage the quality of the service. There were still some areas that required addressing and these were clearly recorded within the services action plan. The provider and manager understood that time was needed to fully embed the changes made and were confident within their staff team that improvements made would continue and be sustained.

Staff, people and their relatives felt staffing levels were adequate, however further improvements were required around the deployment of staff and staff training and support.

Risks to people were now fully assessed and records contained personalised, detailed information relating to their health and wellbeing.

Staff had completed up to date fire drills and were confident in the action to take in the event of a fire.

Everyone we spoke with during the assessment felt that there had been major improvements at the service and expressed that this was down to the newly recruited manager. The manager was passionate about the service continuing on their improvement journey and had many ideas and ambitions to further support the service to improve.

This service has been in Special Measures since 12 May 2025. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Updated 27 June 2025

People and their relatives shared improvements made since the last assessment with enthusiasm and were confident that under the new manager these would continue, and further improvements would be made to the service.

People and their relatives were happy with the care and support and felt the service was safe. The atmosphere in the service was warm and welcoming and staff confirmed they were a lot happier in their role and had more time to spend with people. Staff, people and relatives felt able to complain and were now confident that if they did, action would be taken and they would be responded to appropriately.

People were well known by the staff supporting them and were treated as individuals. Care plans, risks assessments and other documentation to support the care of people had been fully reviewed and rewritten to ensure staff had appropriate guidance in place when providing support. People were treated with respect and kindness. People were involved in activities they found interesting and stimulating.