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Inspection Summary


Overall summary & rating

Good

Updated 25 December 2020

About the service

The Rowans Care Home is a care home providing personal care for up to 53 people, some of whom may be living with dementia. At the time of our inspection, 41 people were using the service.

We found the following examples of good practice.

¿ Safety measures were in place to protect people using the service and visitors. These included temperature checks, health screening for all visitors and their details being kept for track and trace purposes. All visitors were supervised to ensure they followed infection control guidelines and wore appropriate personal protective equipment (PPE).

¿ People who used the service were supported to maintain contact with their families and friends through phone calls, video calls, and window visits. Visiting procedures were in place to support relatives to visit people at the end of their lives.

¿ Staff maintained social distancing where possible. Staff reminded people about social distancing and risk assessments were in place for people who were unable to follow guidance. Furniture had been rearranged to support safe social distancing though further changes were made to ensure this included the dining area and staff room.

¿ Processes were in place to support the safe admission of people into the service which followed best practice guidance.

¿ Staff appropriately wore PPE in line with current guidance. Staff were trained in using PPE and the service had designated areas for staff to put on and remove PPE though not all bins were foot operated. However, the provider had ordered new bins.

¿ Regular testing of people who used the service and staff was completed in line with current guidance. Clear procedures were in place to support people to isolate.

¿ The service was tidy, regularly cleaned and windows were open to minimise the risk of people catching or spreading COVID-19. However, some items of furniture were damaged and difficult to clean, though the provider had new furniture on order.

¿ The provider had contingency plans in place which included the use of agency staff who only worked at the service to reduce the risk of transmission to and from other services.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 25 December 2020

We were assured the service was following safe infection prevention and control procedures to keep people and staff safe.

Effective

Good

Updated 25 December 2020

Caring

Good

Updated 25 December 2020

Responsive

Good

Updated 25 December 2020

Well-led

Good

Updated 25 December 2020