Life Care Plus Hillingdon

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
We assessed a limited number of quality statements in the effective key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.
 

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had processes to ensure people’s human rights were respected. Care plans identified people’s religious and cultural preferences. People and relatives explained that care workers treated them with dignity and respect when providing care. Care workers were also aware of their specific needs in relation to religion or cultural background. A person said, “They are respectful and professional.” The person explained that the care workers were aware of their religious beliefs and supported them to practice them. Relatives said, “Yes, always respect and dignity, they are very kind and listen and talk to [family member] in their own language, they also respect them when [family member] is in prayer as well. They know that they are vegetarian and take them into the prayer room” and “We are so grateful to have them as they show [family member] utmost respect. How? Well, they talk to them and hold their hand and say `it`s okay`, this calms them.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.