Life Care Plus Hillingdon

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. We assessed a limited number of quality statements in the effective key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s care plans identified where they needed support from the care workers and where they were able to complete care tasks independently. The care plans provided guidance for care workers on how to provide support. People and relatives said they felt the care workers were kind, caring and supported people to maintain their independence. Relatives comments included, “They take [family member] for walks and shopping and encourage them to eat by themself” and [Care workers] help [family member] getting showered and dry them and encourage them to dry where they can reach.” A care worker said, “Yes [we support people’s independence], for example, one of the clients with dementia likes to chop salad, so we can support them to do this independently. Another client used to do gardening so I support them to do as much as they can in the garden under supervision.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.