Last updated 6 November 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 14 September 2018 and was announced. We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff. We needed to be sure that they would be in.

Before the inspection, we reviewed information we held about the service. This included notifications we had received. A notification is information about important events that the provider is required to send us by law.

One inspector carried out the inspection. During our inspection, we looked at three people’s care records. This included their care plans, risk assessments and daily notes. We looked at one person’s medicine administration records. We reviewed three staff personnel files. This included their recruitment, training, and supervision records. We spoke with a senior care worker, a care worker, and the registered manager.

Following the inspection, we spoke with two relatives of people who used the service.