Life Care Plus Hillingdon

Updated 14 March 2025

This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 52 people were receiving support with personal care. The service provides support for both younger and older adults.
Date of assessment: 3 April 2025. This assessment was carried out due to the length of time since the previous assessment in November 2019.
When incidents or complaints occurred, the provider carried out an investigation and actions were identified to reduce possible risks. Medicines were administered as prescribed and following best practice. The provider had a recruitment process which enabled them to identify the skills of new applicants. Care workers completed a range of training and received support from senior management through team meetings and supervisions meetings. The provider assessed people’s care needs to ensure these could be met by the care workers. Staff felt supported by the senior management. Up to date policies and procedures were in place. The provider had a quality assurance process to monitor the quality of aspects of the service.

Updated 14 March 2025

People felt safe when care workers provided support in their own home. People felt care workers respected and treated them with kindness and maintained their dignity when providing support. People and relatives confirmed they had been involved in assessing care needs, developing care plans and their regular reviews. They felt confident communicating with the provider and raising any questions or concerns. Comments from people and relatives included, “I`ve recommended [the care provider] to other people. They [care workers] chat to [family member] and really care about them” and “I`d recommend [the care provider] and the carers are good. In fact, the carers and the office listens and really care about [my family member]. We also have carers that my [family member] knows and looks forward to them coming.”