St Anne's Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

The service consisted of a small staff team and the management team who communicated through regular supervisions and a digital messaging platform.

The management and staff were committed to the service and providing the best care to people. The service worked consistently to promote independence for people and deliver safe and reliable care.

The management team was open and honest throughout the inspection. The provider was in the process of recruiting a new registered manager.

Staff had access to an anonymous channel to provide feedback. Recent staff survey results were positive, and the management told us they were in the process of implementing actions from the survey.

Staff confirmed they could provide feedback to the management team.

The service fostered a positive culture where people felt they could speak up and their voice would be heard.

Staff confirmed they knew how to whistle blow and felt they would be listened to. Staff told us they knew how to report concerns to external organisations if necessary.

The service had a policy for raising concerns and staff received appropriate training.

The service valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who work for them.

The staff team was small and worked closely with the management of the service. Records viewed during the inspection confirmed staff received supervisions. The management team was planning to introduce regular team meetings to enhance the team culture. Policies and procedures reinforced the service’s commitment to equality, diversity, and inclusion.

The service managed and delivered good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and share this securely with others when appropriate.

Governance systems were operated effectively. The management team used systems to monitor care delivery and staff activity, ensuring accountability and continuity of care.

The electronic care planning system supported the management team to maintain regulatory compliance.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people.

People’s needs were assessed and detailed in their care plans. Records viewed during the inspection confirmed care plans were regularly reviewed. The service used an electronic care planning system, which meant information was kept up to date and easily available.

At the time of this inspection, people were not receiving input from external professionals.

The service focused on continuous learning, innovation and improvement across the organisation and local system.

The service ensured people and their families were involved in developing and evaluating improvement.

The management team was keen to learn and develop the best possible systems to ensure their staff were safely recruited and effectively trained.