‘We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

Inspection team:

The inspection team consisted of an inspector on both days and an assistant inspector on the first day.

Service and service type:

St Anne’s Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

St Anne’s Nursing Home accommodates 18 people in one adapted building.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.’

Notice of inspection:

The first day of this inspection took place on 26 February 2019 and was unannounced. The second day was announced and took place on 4 March 2019.

What we did:

We reviewed the information we had received about the service since it was registered with CQC and the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what it does well and any improvements they intend to make. We also spoke with commissioners of the service from the local social services department and clinical commissioning group to obtain their views about the service. We used all of this information to help us plan the inspection.

During the inspection we spoke with four people and three relatives. We also spoke with one of the directors, the registered manager and five staff including nurses, carers, cooks and cleaners.

We looked around the home and observed care practices throughout the inspection. We reviewed and range of records including four care plans, two staff files, staff rotas and training records and other information about the management of the service. This included quality assurance records and audits, medicines records and maintenance of equipment.