St Anne's Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Relatives confirmed they felt staff treated their loved ones with kindness and compassion. A relative said, “I am grateful and happy I’ve got [staff] in my life.”

There was a culture of kindness and respectwithin the service. Staff told us they understood people should be treated with kindness and respect and that everyone was unique. A staff member said, “People are different, each client prefers something, so we need to treat them as we would like to be treated ourselves. Everyone is different and needs to be treated as an individual.”

At the time of this inspection, people were not receiving input from external professionals.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

A relative told us staff members were more like friends than staff to their loved one.

Staff understood how to treat people as individuals and provided care and support in line with their assessed needs and personal preferences.A staff member said, “We should encourage clients to do what they love and take part in things as much as they are able to and want to do.”

Care plans were personalised and detailed peoples preferred outcomes. They also included information on how to support people to achieve their outcomes.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to remain as independent as possible and make their own choices. A person told us what they were going to do on the day and how they wanted to spend their time. Staff confirmed they would support the person to enjoy their day out in the community.

A staff member said, “We encourage people to be as independent as possible.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Relatives said the service communicated effectively with them and kept them informed.

The management and staff were communicating with people’s relatives via a digital messaging platform. This meant any changes or concerns could be shared and addressed quickly.

Staff knew people well and the teams involved in people’s care were small which supported person-centred care and treatment.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The service was in the process of introducing an employee assistance program. The details of this were sent to all staff so they knew how to access support.

Staff wellbeing was discussed during supervisions.