Dearnlea Park Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People’s plans of care were person-centred, including their preferences, beliefs and dislikes. People, their relatives and relevant professionals were invited to take part in the care planning and review process to ensure this remained up to date.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Staff worked closely with health and social care professionals to ensure the needs of people they supported were met. Professionals told us the service worked well with them. A professional told us, ‘I can access the information I need at the service, staff are friendly and helpful.’

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Information displayed around the home was in multiple formats, for example the activities included pictures and symbols alongside written information about what was happening in the home. Relatives told us they were kept informed about any changes in people’s need or updates about what was happening at the service.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. Records showed that surveys were sent to people, their relatives and staff to ascertain their views about the service. This information was used to gauge what was working well, and areas for change.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Suitable equipment was available in the home to ensure that people could access all areas of the building should they wish to do so. During the inspection staff were observed supporting people to move around the home to take part in activities.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People’s plans of care were made to their preferences, and staff knew the people they supported well. A relative told us, ‘Staff are respectful, and if they’re not sure what a person wants, they come and ask them.’

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People and their relatives had the opportunity to make their preferences known in relation to end of life planning should they choose to do so. Records show that plans which were in place were being followed.