Dearnlea Park Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us that they liked the staff and felt cared for. A person told us, ‘The staff are lovely, they’ll do anything for you.’

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. There was a range of activities taking place at the service. People could choose how and when they wanted to take part. People could spend time with activities staff on a one to one basis if this was their preference. People’s plans of care took account of their individual preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People and their relatives had the opportunity to contribute to people’s plans of care and subsequent reviews. A relative told us, ‘Yes, I have been able to take part in my relatives care planning and reviews.’ Visitors were able to come to the service, spend time with people and take part in events at the service.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us staff were responsive to their needs. A person told us, ‘If you need them [staff], they will be there.’

The provider cared about and promoted the well-being of their staff, and supported and enabled staff to always deliver person-centred care. All staff we spoke to told us they enjoyed their jobs and felt supported both professionally and personally by the management team on site. One member of staff told us, ‘Managers are supportive, their door is always open.’ Another member of staff said, ‘If I need any help, I know my manager will be there.’