Welland & Glen Home Care Ltd

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has remained Good.This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately.

People and their relatives expressed high levels of satisfaction with the care provided, highlighting that they felt safe and well-supported. One person described staff as, “More like friends,” noting that their support enabled them to remain at home. Relatives reported confidence in staff’s ability to maintain safety, even when they were away.

The provider had robust safeguarding systems in place. Concerns were promptly reported to the local authority, and investigations were carried out as required. Staff demonstrated strong awareness of safeguarding responsibilities, having completed relevant training and monitoringfor health or behavioural changes that could indicate risk. Processes were well-organised, and staff knew how to escalate concerns without delay.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them.

The service had effective systems in place to manage risks to people’s personal and environmental safety. Staff understood their responsibilities for keeping people safe in their own homes and followed clear guidance when accessing people’s property. Security arrangements were well documented in care plans, ensuring people’s privacy and safety were maintained.
Fire safety measures were robust. People had their own smoke alarms, which staff checked monthly. Where concerns were identified, the service worked in partnership with the local fire service to provide advice and support, reducing the risk of harm.
Staff were trained in moving and handling and demonstrated confidence in applying safe techniques. At the time of inspection, no one using the service required mechanical equipment for transfers. However, staff told us if someone’s needs changed, refresher training would be provided before using any new equipment. This proactive approach ensured staff were prepared to respond to changing needs safely.
The service promoted independence while managing risk. Care plans contained detailed, person-centred information about how people wanted to receive their care. Staff encouraged people to participate in daily tasks safely. For example, one person enjoyed helping with meal preparation but required support with lifting heavy pans and using the cooker and oven. Staff followed guidance to enable the person to remain involved without compromising safety.
 

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

People reported that staff knew them well and provided consistent, reliable support. A small, stable team ensured people were familiar with those entering their homes, promoting trust and independence. Feedback highlighted staff punctuality, adherence to scheduled times, and willingness to assist with additional tasks when needed. Relatives praised staff for maintaining communication during emergencies.

Staffing levels were sufficient to meet people’s needs, as confirmed by reviewed rosters, ensuring continuity of care and positive relationships. All staff had completed relevant training delivered through a mix of face-to-face sessions and online modules. The provider demonstrated commitment to staff development, with examples such as apprenticeship support.

Safe recruitment practices were in place, including pre-employment checks and Disclosure and Barring Service (DBS) verification. This is a UK criminal record check that helps employers, especially those working with children or vulnerable adults, decide if a job candidate is suitable for a role, revealing unspent convictions, cautions, and sometimes relevant local police information.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.