- Homecare service
Welland & Glen Home Care Ltd
Assessment report published 7 January 2026
Contents
Ratings
Our view of the service
The provider demonstrated a strong commitment to delivering safe, person-centred care that promoted independence and wellbeing.
Robust safeguarding systems were in place, with concerns reported and investigated. Staff were well-trained, in monitoring for risks, and understood their responsibilities for protecting people from harm. Effective risk management measures, including fire safety checks and clear home access protocols, ensured people’s safety while respecting their privacy.
Care was tailored to individual needs and preferences, with staff encouraging independence wherever possible. Communication between staff, people, and relatives was excellent, and care plans were regularly reviewed to reflect changing needs. Staff worked collaboratively with healthcare professionals to support positive health outcomes.
Staffing levels were sufficient to meet people’s needs, ensuring continuity of care and fostering trust. All staff had completed relevant training, and the provider demonstrated a commitment to professional development through initiatives such as apprenticeships. Safe recruitment practices, including DBS checks, were consistently applied.
Overall, the service provided high-quality care that prioritised safety, dignity, and individual choice, supported by well-trained staff and effective systems.
People's experience of this service
Feedback from people and their relatives was overwhelmingly positive. Staff were described as consistent, caring, and proactive, often going “the extra mile” to support individuals beyond their core duties. Examples included accommodating household arrangements, preparing meals according to personal preferences, assisting with shopping checks, and ensuring people’s comfort and wellbeing. Relatives emphasised that staff could not do more to meet their family members’ needs.