Welland & Glen Home Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Feedback from people and relatives showed their satisfaction with the way all the staff provided care for them. People told us the communication between people, relatives and staff was excellent. People and their relatives worked with staff to ensure their care was right for them and their care was reviewed regularly to ensure it continued to meet people’s needs. One relative said, “They (staff) are very flexible and if we need to make any changes, we do it together.” They went on to say, “The carers are excellent, really wonderful. They listen to us, they are flexible. [Name] knows what he likes and they do that. He had a shave this morning, the barber shop experience by the carers that made him very happy.”
People told us staff helped them maintain their independence as far as possible. One person said, “I do what I can myself, but I couldn’t manage without the carers.” A relative said, “They do keep [Name] independent as they can be, but for example they will always help [Name] when they don’t feel up to it, for a shower, for instance.”
 

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.