Welland & Glen Home Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question Good. At this assessment the rating has remained Good.This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.
Staff actively supported people to access the care and treatment they needed, working collaboratively with external health professionals to promote positive outcomes. Examples included assisting individuals with prescribed exercises to improve independence and monitoring health indicators, such as blood pressure, for GP review.
Relatives praised staff for their proactive approach to health and wellbeing, noting that care was delivered according to personal preferences and choices. Staff arranged additional services, such as chiropody, when required, and ensured people were involved in decisions about their care.
Staff were vigilant in monitoring health conditions and acted promptly when concerns arose, contacting health professionals and informing relatives without delay. This responsiveness contributed to people feeling safe and well cared for.
 

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.