Stanton Manor

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last review of this key question, it was rated good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured people were at the centre of decisions about their care and treatment and worked collaboratively with them to respond to changes in their needs.

People and, where appropriate, their representatives were actively involved in reviewing and planning their care, as well as decisions about their day-to-day support. Staff followed care plans consistently, demonstrated a good understanding of people’s preferences, and encouraged people to make choices about how they spent their time and received support.

Staff supported people to express their views and preferences and took reasonable steps to accommodate these wherever possible. This included providing choice and flexibility in areas such as meals, activities, and daily routines, helping people to maintain control over aspects of their everyday lives.

The provider understood the health and care needs of people and their local communities and generally ensured care was flexible, coordinated and supported continuity.

Staff worked well together across teams and liaised appropriately with external professionals to help provide joined-up care that reflected people's assessed needs. Care records showed evidence of information sharing and coordinated working, which helped promote consistency in the support people received. Transitions between services, including hospital discharges and changes in care arrangements, were usually planned and managed effectively to reduce disruption and support people during periods of change. People experienced continuity of care and received support that responded to their individual circumstances.

The provider supplied people with appropriate, accurate and up-to-date information that supported them to understand and make informed decisions about their care. Information was available in formats tailored to meet people’s needs.

The provider followed the principles of the Accessible Information Standard. People's communication needs and preferences were identified, recorded and acted upon to help ensure they could access information in a way they understood. The registered manager told us that accessible formats, including easy-read and large-print documents, were available when required. This helped people to engage in discussions about their care and understand the choices available to them.

The provider ensured that people were actively encouraged and supported to share feedback, suggestions, and concerns about their care and support. Staff consistently involved people in decisions about their care, listened to their views, and communicated any changes clearly and effectively.

The provider promoted a positive and open culture where feedback was welcomed, valued, and acted upon. People and their relatives were encouraged to take an active role in care reviews and felt involved in shaping the support provided.

Complaints were managed promptly and in accordance with the provider’s complaints policy. Relatives told us they knew how to raise concerns and were confident that any issues would be handled appropriately, thoroughly, and with respect. This demonstrated the provider's commitment to listening, learning, and continuously improving the quality of care.

The provider ensured people had timely access to the care, support and treatment they required.

People were supported to arrange and attend healthcare appointments, with the majority of healthcare input being delivered in their own home to promote comfort, accessibility and continuity of care. Staff worked proactively with health professionals to ensure people's changing health needs were identified and responded to promptly.

People's individual communication and accessibility needs were considered when planning appointments or accessing urgent and emergency healthcare services, helping to ensure they received appropriate care without unnecessary delay.

Staff and leaders actively listened to and considered information about people and groups who may be at greater risk of experiencing inequalities. They used this understanding to adapt care, support, and treatment to meet individual needs and promote positive outcomes.

The provider demonstrated a strong commitment to equality, diversity, and inclusion, ensuring people were treated fairly, with dignity and respect, and were not subject to discrimination. Staff completed equality and diversity training and consistently applied their learning in practice, supporting an inclusive culture where people's individual backgrounds, needs, and preferences were recognised and valued.

People were supported to plan for significant life changes and were given the information and time they needed to make informed decisions about their future. This included discussions about future care preferences and end-of-life wishes, which were approached sensitively and at a pace that suited the person.

Clear and up-to-date information was available for each person regarding emergency medical situations, helping to ensure their wishes and needs could be respected and acted upon. Where appropriate, staff engaged in sensitive and meaningful conversations with people about their preferences for end-of-life care and future arrangements. These discussions were person-led and reflected individuals' choices, values, beliefs and desired outcomes.

The provider demonstrated a compassionate, proactive and person-centred approach to supporting people as they approached the end of their lives. Strong links had been established with local faith leaders and community representatives, ensuring people could access spiritual guidance, pastoral support and religious rites in a timely manner when required. This helped ensure that people's wishes, beliefs and values remained central to the care and support they received during this important stage of life.

The service also recognised that some people were not ready to discuss their end-of-life wishes. Staff respected these decisions and maintained appropriate processes to revisit conversations sensitively and at the person's pace. This ensured individuals continued to have opportunities to express their preferences whenever they felt ready, supporting choice, dignity and person-centred care throughout their time at the service.