Stanton Manor

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last review of this key question, it was rated good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care plans and risk assessments were personalised for each person and clearly explained the support they needed. This helped staff provide the right care. Any changes in a person's needs were shared quickly with the team, and staff showed a good understanding of how to support each individual.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff and management knew the people they supported well and had developed positive, respectful relationships with them. As a result, people received person-centred care that reflected their individual needs and preferences and was consistent with best practice guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Essential care information was readily available to healthcare professionals, including during hospital transfers, helping to maintain continuity of care. Staff supported people to attend healthcare appointments, and clinicians had access to clear, comprehensive summaries of each person’s health needs and support requirements. This reduced the need for individuals to repeatedly provide the same information, minimising stress and supporting more positive health outcomes.

The provider supported people to manage their health and wellbeing, promoting independence, choice, and control. Staff encouraged individuals to lead healthier lives and, where possible, reduce future care needs.

There was a proactive, person-centred approach to promoting people's health and wellbeing. One person told us, “It is wonderful here. I wouldn’t want to be anywhere else. I go out for a walk most days now the weather is nice.” A person’s visitor said, “The registered manager and the staff team are all very good. I am involved in making decisions about my relative’s care. I don’t have to worry about my relative anymore. I know they are looked after and they are supported to stay well.” These comments reflected the positive impact the service had on people’s wellbeing and the confidence relatives had in the care and support provided.
 

The provider regularly reviewed and monitored people's care and treatment to drive continuous improvement. They ensured care outcomes were consistently positive, meeting both clinical standards and the individual expectations of the people using the service.

People's care and treatment were delivered effectively through ongoing assessments and reviews of their health, wellbeing, care, and communication needs, with their involvement throughout the process.

The registered manager maintained effective oversight of healthcare monitoring, including monitoring weight fluctuations and obtaining specialist advice where necessary. Fluid intake was routinely tracked to support adequate hydration. Regular audits of accidents and incidents were undertaken, enabling the registered manager to identify trends, address emerging issues, and implement appropriate actions to improve outcomes.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff demonstrated a clear understanding of the principles of the Mental Capacity Act 2005 (MCA). People were encouraged and supported to make their own day-to-day decisions wherever possible. Staff delivered care in accordance with individuals’ preferences, respecting their chosen pace and way of doing things, and provided appropriate support when assistance with decision-making was needed.

The provider operated in line with the requirements of the MCA. Mental capacity assessments and best interest decisions had been completed and recorded in accordance with current guidance and best practice. Where restrictions on people’s liberty were necessary, appropriate applications for Deprivation of Liberty Safeguards (DoLS) had been made or authorisations were in place. People were supported in line with the conditions of these authorisations and their agreed care plans.