Tallington Lodge Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response

to this.

People were supported to achieve good outcomes when accessing services to support their health needs. One relative told us staff had been slow to react to an aspect of their relative’s health needs in the past, but the present home manager worked with their team to address this and they felt staff were now being more proactive in ensuring their relative’s care was tailored to their needs. We saw feedback to the home manager about how the relative had praised staff’s quick response to a particular issue their relative had with continence and skin damage.

Staff showed good knowledge of the people in their care and what support they needed to make sure they received the care they needed. They told us how they worked with people, their relatives and external health professionals to achieve good outcomes for people. This included prompt actions to refer people to external health professionals when needed, such as the Speech and Language Therapy (SALT) team or their GP.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.