Tallington Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Throughout our visits we saw a number of positive interactions between staff and people living at the service. The home manager and their team were working constantly with people and their relatives to provide the tools people needed to maintain their independence. People and their relatives gave us examples of how this supported people’s independence and helped them retain a good quality of life. For example, one person who enjoyed gardening had been encouraged to pursue their hobby on a daily basis by taking responsibility of some areas of planting in the service’s courtyard. Their relative told us, “It’s like a proper home here.” They went on to say their family member benefited from having something to do each day as this supported their wellbeing. A further person had their previous employment recognised and carried out tasks related to this each day. The receptionist and home manager told us this had a positive effect on the person giving them a sense of purpose. People were encouraged to make their choices about how they wanted to receive their care and when needed their relatives were encouraged to support their family member. One relative who had raised some issues in the recent past with the home manager, told us things had improved at the service and we saw how their opinions and knowledge of their family member had been listened to by the home manager so their care plan would reflect the person’s individual needs Staff told us they worked in a person centred way to provide care for people. The staff we spoke with knew people and their needs well, they gave examples of how people were supported to maintain good communication. One person who struggled to communicate verbally had a pen and paper with them to write things down for staff. The staff team were very positive about how people were supported to maintain relationships with their families and friends. One staff member told us staff at the service hosted events to enhance families visiting experience and how the different teams of staff all worked together in a way to provide good care for people.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.