Tallington Lodge Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Tallington lodge is a care home without nursing, providing support to 61 people. At the time of our assessment, there were 55 people living at the service. The service is registered to provide care to older and younger people, people living with dementia and people with a physical disability and sensory impairment. At the time of our inspection the home manager was not registered with CQC but had submitted their application to become registered. We will continue to monitor this application. We undertook this inspection to follow up on some concerns raised related to safeguarding issues. However, throughout the inspection we did not find any evidence to support the concerns raised. There were clear safeguarding processes in place and evidence of robust investigations of any issues raised to the provider. People were supported in a safe, well-maintained environment. Staff supporting them had received the necessary training and support to guide them in their roles. There was sufficient staff in place to allow people to be safely supported and undertake social activities of their choice. The risks to people’s safety were well managed and people were safely supported to maintain their independence. There were some concerns regarding one aspect of the management of medicines, however this was resolved by the management team during our assessment. Staff showed a good knowledge of how to support people in line with the principles of the Mental Capacity Act 2005. Where people’s liberty was restricted this was undertaken lawfully using the Deprivation of Liberty Safeguards (DoLS) assessments. Staff supported people to live as full a life as possible and ensure people’s choices were upheld. People, relatives and staff were able to make their views known to the provider and felt they were listened to. The home manager used the provider’s governance processes to monitor and improve the quality of care to the people they supported.

People's experience of this service

We received feedback from people and relatives during our assessment. Relatives painted a picture of an improving service with a positive group of staff and managers who listened to them. Where there had been issues the management team had worked with relatives and people to resolve them to their satisfaction.

There were positive comments about the food people were served, the activities available for people and the attitude and culture of the staff. The home manager had been very well received by people and relatives and relatives told us the service had a ‘family environment’ feel when they visited.