Witham Valley Care Group - DCA

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key questiongood. At thisassessmentthe rating hasremainedgood.This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff were trained about equity, diversity and human rights and understood how to apply these principles in practice. Staff were aware of potential barriers people may experience in everyday life. They gave an example of how they had worked with healthcare professionals to ensure hospital treatment was tailored to a person’s needs. This helped to reduce anxiety and ensure positive outcomes for the person.

Relatives told us they were confident their loved ones were treated equally and with fairness, and felt staff were kind, inclusive and respectful.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.