Witham Valley Care Group - DCA

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care,well-being and communication needs with them.

People had assessments that reflected their individual needs, preferences and abilities, including how they communicated, their health needs and what was important to them socially. Assessments were regularly reviewed to ensure support continued to reflect people’s changing needs and wishes. Any changes were clearly recorded and updated in people’s support plans so staff had current, personalised information to guide their support. Relatives told us they were actively involved in assessments and reviews and felt listened to and respected in decisions about their family member’s support.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were offered meaningful choices and information was provided in ways they could understand, enabling them to be as involved as possible in decisions about their support. This included the use of, for example, Picture Exchange Communication System (PECS). PECS is used to support autistic people and people with a learning disability to initiate functional communication primarily through picture symbols.

Staff demonstrated a good understanding of the Mental Capacity Act 2005 (MCA) and its key principles. Where people lacked capacity, staff followed the best interest decision‑making process, involving relevant professionals and those important to the person.