East Shore Partnership

Updated 10 August 2018

East Shore Partnership is situated in Portsmouth. The practice provides primary medical services to approximately 14,000 patients. The registered provider is East Shore Partnership.

The practice is registered to provide regulated activities which include treatment of disease, disorder or injury, surgical procedures, family planning, maternity and midwifery services and diagnostic and screening procedures. The practice operates from the main location;

East Shore Partnership

Baffins Surgery

St Cuthberts Church

Hayling Avenue

Portsmouth

PO3 6BH

And the branch surgery;

Milton Park Surgery

St Marys Health Campus

Milton Road

Portsmouth

PO3 6DW

We visited the location and the branch surgery during this inspection.

The practice population is in the fifth most deprived decile for deprivation. In a score of one to ten the lower the decile the more deprived an area is. The average life expectancy is comparable with the national average.

There are three GP partners and three salaried GPs, two of which are male and four are female. The practice also employs two pharmacists, a paramedic, an outreach matron, a clinical matron, six practice nurses, two health care assistants and a phlebotomist. There are four managers, including the operations manager and additional administration and reception staff.

The practice and branch are open between 8am until 6.30pm, every week day. When the practice is closed patients are directed to out of hours services by dialling the NHS 111 service.

Updated 10 August 2018

This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at East Shore Partnership on 12 June 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Patients who were frail were supported by an outreach matron and pharmacist, employed by the practice.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Review the safe storage of medicines which require refrigeration.
• Review access to appointments to improve patient satisfaction.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 10 August 2018

Updated 10 August 2018

Updated 10 August 2018

Updated 10 August 2018

Updated 10 August 2018

Updated 10 August 2018