- GP practice
East Shore Partnership
Report from 7 January 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 22-23 January 2025.
East Shore Partnership is a GP practice that provides a range of primary medical services at two sites, St Cuthberts Church, Hayling Avenue, Portsmouth, PO3 6BH, otherwise known as The Baffins Surgery and a branch site at Milton Road, Portsmouth, PO3 6DW, otherwise known as Milton Park Surgery.
The practice is situated within the NHS Hampshire and Isle of Wight Integrated Care Board (ICB) and delivers General Medical Services (GMS) to a patient population of approximately 14,000. The National General Practice Profiles states that demographics are in line with local and national averages. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
We undertook this assessment to check if improvements had been made following our previous inspection in March 2024. Since the last inspection, the practice had made improvements and is no longer in breach of regulations relating to Safe care and treatment, Good governance and Staffing.
The facilities and equipment met the needs of people, were clean and well-maintained with any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers ensured staff received training and regular appraisals to maintain high-quality care. Effective processes were in place for monitoring human resources, recruitment and staffing, including staff inductions, mandatory training compliance, and regular clinical supervision for non-medical prescribers with prescribing audits.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with outcomes and services. There was an active patient participation group (PPG) who represented the views of people using the service. The PPG worked with staff to gather feedback and implement improvements.