Gracelands Care Home

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

Safe recruitment practices were followed and there were enough staff to meet people’s needs. Risks were assessed and safeguarding processes were in place. There was a shared focus on making sure people were protected from avoidable harm and abuse.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

There was a proactive and positive culture of safety, based on openness and honesty. The registered managers listened to concerns about safety and investigated and reported safety events. Accidents and incidents were analysed for themes and trends so action could be taken to learn and minimise the risk of reoccurrence. Lessons were learnt from safeguarding concerns and complaints, to continually identify and embed good practice.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

The registered managers worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. People and relatives commented about feeling safe at the home, with staff who were kind and attentive to their needs.

Staff told us, “The managers encourage us to raise concerns and I’m confident they would be addressed.” Relatives told us the management team were very approachable and if they had any concerns, they would feel confident to raise them.

The registered managers and staff worked with people to understand and manage risks by thinking holistically. Risk management plans were in place which supported staff to meet people’s needs, whilst minimising risks and enabling people to do the things that mattered to them. One person told us, “I feel very safe I have my buzzer if I need anything” and “Staff are always around to help you.” A relative said, “The staff are very approachable. I’m happy when I leave here, [relative] is looked after how I would look after them myself.”

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

The registered managers ensured safe recruitment practices were followed and made sure there were enough qualified, skilled and experienced staff to meet people’s needs. Staff were present with people and worked well together to provide safe care that met people’s individual needs. A relative said, “There’s always enough staff, I can go home and know [relative] is safe.”

Staff received effective induction when new in post and continued to receive appropriate support, supervision and development. Training was provided, including in relation to specific needs such as dementia, learning disabilities, moving and handling and medicine management. Regular competency checks were completed.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.