JADE Healthcare Services

Date of assessment: 5 May to 12 May 2026.

JADE Healthcare Services is a home care service providing support to older people and younger adults, people living with dementia, people with physical disabilities and people with learning disabilities. At the time of the assessment, there were 17 people receiving the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating

This assessment was planned to review breaches in regulation found at our last assessment.

We used a range of different methods to help us understand people's experiences. These included reviewing documents, speaking with employees and contacting people who used the service and their relatives for their views on care they receive.

Care plans were person centred and guided staff on how best to support people. Staff were positive about the management and support they received as employees of the service. They told us they felt valued and listened to. System and processes for auditing the service had been strengthened since our last assessment.

The provider was previously in breach of the legal regulation in relation to safe care and treatment and good governance. Improvements were found at this assessment, and the provider was no longer in breach of regulation.

JADE Healthcare Services is a home care service providing support to older people and younger adults, people living with dementia, people with physical disabilities and learning disabilities. At the time of the assessment, there were 17 people being supported, all who were receiving the regulated activity of personal care.

This was a comprehensive assessment as this service had not been inspected before.

We used a range of different methods to help us understand people's experiences. These included reviewing documents, speaking with employees and contacting people who used the service and their relatives for their views on care they receive.

We found significant shortfalls in care planning and risk assessments within the service, meaning that people were at risk of receiving unsafe care and treatment.

Accidents and incidents were not always recorded formally or analysed to reduce the risk of reoccurrence. This meant safeguarding referrals had the potential to be missed by the provider and placed people at continued risk of harm or abuse. Risk assessments were not always in place when clinical needs had been identified which meant the provider could not be assured staff knew how to manage these risks.

People and their relatives spoke positively about the kindness and attentiveness of individual staff, however, the assessment found that care was not always person-centred or delivered in line with best practice. Care plans lacked information about people's choice and preferences.

Staff were positive about the management and support they received as employees of the service. They told us they felt valued and listened to.

During the assessment, we found 2 breaches in regulations of safe care and treatment and good governance.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.