- Homecare service
JADE Healthcare Services
Assessment report published 19 May 2026
Contents
Ratings
Our view of the service
Date of assessment: 5 May to 12 May 2026.
JADE Healthcare Services is a home care service providing support to older people and younger adults, people living with dementia, people with physical disabilities and people with learning disabilities. At the time of the assessment, there were 17 people receiving the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating
This assessment was planned to review breaches in regulation found at our last assessment.
We used a range of different methods to help us understand people's experiences. These included reviewing documents, speaking with employees and contacting people who used the service and their relatives for their views on care they receive.
Care plans were person centred and guided staff on how best to support people. Staff were positive about the management and support they received as employees of the service. They told us they felt valued and listened to. System and processes for auditing the service had been strengthened since our last assessment.
The provider was previously in breach of the legal regulation in relation to safe care and treatment and good governance. Improvements were found at this assessment, and the provider was no longer in breach of regulation.
People's experience of this service
People spoke positively about the support they had received from Jade Healthcare Services.
People and relatives said they could approach the manager directly, and that concerns raised were discussed with staff and addressed appropriately.
Everyone we spoke to told us they were happy with the service they received. One person told us, “We are more than happy”. Another told us there was nothing they would change, stating, “They do exactly what I want them to do”.
Everyone told us they would recommend Jade Healthcare Services to other people.