JADE Healthcare Services

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

At the previous assessment, the service was in breach of legal regulation in relation to governance at the service. The provider had made improvements and was no longer in breach of this regulation at this assessment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

The culture at the service was person centred. It was open, inclusive and empowered people at all levels. It demonstrated openness, honesty and a clear culture where care was continuously improved so people where supported to a high standard.

Relatives told us the registered manager worked in an open and transparent way and responded promptly to any queries or concerns they raised.

Staff said the registered manager encouraged effective teamwork and provided clear guidance about what was expected of them in their roles.

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

Leaders at every level were visible and available. They lead by example, modelled inclusivity, openness and encouraged cooperative relationships.

The management team had reflected on the last assessment and implemented change and learning, prioritised the quality of the service people received. Management had clearly worked on requirements and recommendations made by CQC, having devised an action plan to address areas of change.

Staff told us they felt supported, listened to, and confident in the leadership of the service. One staff member told us, “There is clear leadership, good communication, and a focus on quality and person-centred care.”

People using the service had trust in the leadership. One family member told us, “The manager came and did the first visit and started her care and she helps with her visits once or twice a week. My grandmother has a really good relationship with the manager.”

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

Systems and auditing processes had enhanced since our last assessment. Audits were clear and actions learnt.

The provider had introduced an audit for care call timing which showed a vast improvement since our last assessment. People who used the service confirmed that call times now took place as they should do. This showed audits of the service were effective.

Managers acted upon care concerns appropriately and evidenced what had been done with regard to performance in order to improve on areas highlighted by people using the service.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways to deliver equality of experience, outcome and quality of life for people.

The management team had a good understanding of how to make improvements happen. An action plan had been developed following the last CQC assessment. The action plan addressed each concern, with clear timeframes on what needed to be done to provide a better service. This showed throughout this assessment.

The provider was keen to learn and further develop the service.