Stockton Lodge Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and

governance assured high-quality, person-centred care; supported learning and innovation; and

promoted an open, fair culture. At our last assessment we rated this key question good. At this

assessment the rating has remained Good. This meant the service was consistently managed

and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity,

equality and human rights, diversity and inclusion, engagement, and understanding challenges

and the needs of people and their communities.

The manager regularly shared updates with the staff team and people who used the service.

During our visit we observed the manager engaging well with everyone and their office was

always busy with people stopping in for a chat or to ask questions.

A relative told us, “The manager is excellent. She sorts things out if you are even the slightest bit

unhappy about anything. I always feel I am kept in the picture.”

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The staff team and relatives spoke highly of the management team, and we observed examples of good communication including everyone and a mutual respect. One friend of a person who uses the service told us, “I am not family but a friend and the staff and the manager know this, and I am always still made to feel very welcome.”

The provider fostered a positive culture where people felt they could speak up and their voice

would be heard. We observed that there were regular team meetings for staff and opportunities

to speak up and share their views with the management team. Feedback from staff was positive

about being listened too and they said there was a positive culture in relation to speaking up.

One staff member told us, “It is a care home and staff really do care about the residents. It is a

wonderful team, the management team care about the staff too. I have a lot of pride in saying I

work at Stockton Lodge.”

The provider valued diversity in their workforce. They worked towards an inclusive and fair

culture by improving equality and equity for people who worked for them.

Staff were treated equally and recruited fairly. Procedures in place were robust. The staff team

included a staff from a range of different backgrounds, and they were all given equal

opportunities to develop. Feedback from staff was positive. One staff member told us,

“Teamwork is good, staff are of varied ages and backgrounds, but we all get on.”

The provider had clear responsibilities, roles, systems of accountability and good governance.

They used these to manage and deliver good quality, sustainable care, treatment and support.

They acted on the best information about risk, performance and outcomes, and shared this

securely with others when appropriate.

The registered manager carried out regular audits and had effective oversite of the service.

However, cleaning audits didn’t identify the issues with cleanliness we found during the first day

of our inspection. Swift action was taken to resolve this.

The provider understood their duty to collaborate and work in partnership, so services worked

seamlessly for people. They shared information and learning with partners and collaborated for

improvement. People were referred to appropriate healthcare professionals when needed. The

registered manager had built relationships with other relevant professionals and other agencies

that regularly visit the home such. For example, entertainers and other community-based

professionals.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. The management team consistently took action to resolve minor issues we found during inspection and were open to discussions and how they could further improve.