Stockton Lodge Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience

inequality in experience or outcomes and tailored their care, support and treatment in response

to this.

Peoples dining experiences were not always equal. We observed differences between the two different dining areas within the home. One area didn’t have accessible menus and people had longer wait times and a difference in how choices could be made. We shared this with the management team who took immediate action to address this. As a result, they made changes to staff deployed at meal times at meal times. Further changes were also made to equipment to ensure the dining experience was equitable.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.