- Care home
Stockton Lodge Care Home
Assessment report published 23 February 2026
Contents
Ratings
Our view of the service
Date of Assessment: 10 October to 6 November 2025. The service is a residential care home
providing support to older people living with dementia and physical disabilities. The inspection
took place due to the length of time since our last visit. The provider had a good learning culture
and people could raise concerns. People were protected and kept safe. Staff understood and
managed risks. The facilities and equipment were not always clean or well-maintained; however,
action was taken to address issues highlighted and any risks were mitigated. There were
enough staff with the right skills, qualifications and experience. Staff managed medicines well
and involved people in planning any changes. People were encouraged to take part in a range
of meaningful activities to promote their wellbeing.
People's experience of this service
People were positive about the quality of their care. They felt safe and were involved in
planning their care. People said they received high quality care from staff who treated them
as individuals. One person said, “It’s great here. Not my own home but as good as it gets.”
“I'm very critical about everything. Things must be right, or I would soon be complaining.”
People also said the service provided lots of interesting activities to keep people physically
and mentally active. Some people could not directly tell us about their experience. We used
a structured observation tool to assess whether they received good care. This approach
showed people were included and listened to and staff consistently interacted positively with
them. One person told us, “The staff are brilliant and know what they're doing. I never have
anything to worry about.”
People knew staff and the registered manager well. One person told us, “The manager is
very good. Friendly and approachable and I’ve seen her with the staff, and they appear to
respect her.”