- Residential substance misuse service
Primrose Lodge
We served a warning notice on Blue Skies Addiction Centre Ltd on 17 October 2025 for failing to ensure that the care and treatment of clients who used the service received safe care and treatment. We identified that clients were not seen face to face in person as part of the initial assessment process, the service did not corroborate information from a client’s own doctor regarding their medical history and staff performed physical health observations on clients that were beyond their skills and experience. This put clients at significant risk of harm as they may not receive the correct care and treatment required at Primrose Lodge.
Assessment report published 2 February 2026
Contents
Well-led
At our last assessment, we rated this key question good. At this assessment the rating has remained good.
The organisation’s leaders were a supportive and visible presence for staff.
Leaders were knowledgeable and had a good understanding of the services they managed.
Staff had opportunities to progress within the service.
However:
Some of the concerns we identified during our inspection had not been picked up via the provider’s own governance and assurance processes.