- Residential substance misuse service
Primrose Lodge
We served a warning notice on Blue Skies Addiction Centre Ltd on 28 August 2026 for failing to ensure that the care and treatment of service-users who used the service received safe care and treatment in accordance with national guidance. The service had also not ensured that they had a robust admission criterion in place to identify which service-users were too high risk to be safely admitted to Primrose Lodge. We identified that some service-users had been admitted to the service despite having complex needs that the service could not safely meet.
Assessment report published 2 February 2026
Contents
Effective
At our last assessment, we rated this key question good. At this assessment the rating has changed to requires improvement.
The service did not always make sure people’s care and treatment met their needs because they did not always check and discuss their health needs with them. Care records showed that clients were taking medicines but that the conditions they were taking them for had not been discussed during the assessment process.
However:
Staff had a good understanding of the Mental Capacity Act and assessing people’s capacity to consent to treatment.
Staff provided a range of therapeutic interventions suitable for the client group.
Managers supported staff with regular supervision and appraisal.