- Residential substance misuse service
Primrose Lodge
We served a warning notice on Blue Skies Addiction Centre Ltd on 28 August 2026 for failing to ensure that the care and treatment of service-users who used the service received safe care and treatment in accordance with national guidance. The service had also not ensured that they had a robust admission criterion in place to identify which service-users were too high risk to be safely admitted to Primrose Lodge. We identified that some service-users had been admitted to the service despite having complex needs that the service could not safely meet.
Assessment report published 2 February 2026
Contents
Caring
At our last assessment, we rated this key question good. At this assessment the rating has remained good.
Staff treated clients with dignity, compassion and respect. All staff we spoke with were passionate about supporting clients along their recovery journey.
Clients gave very positive feedback about the staff and the support they gave to them.
Staff actively sought feedback from clients on the quality of care provided to them.