- Residential substance misuse service
Primrose Lodge
We served a warning notice on Blue Skies Addiction Centre Ltd on 17 October 2025 for failing to ensure that the care and treatment of clients who used the service received safe care and treatment. We identified that clients were not seen face to face in person as part of the initial assessment process, the service did not corroborate information from a client’s own doctor regarding their medical history and staff performed physical health observations on clients that were beyond their skills and experience. This put clients at significant risk of harm as they may not receive the correct care and treatment required at Primrose Lodge.
Assessment report published 2 February 2026
Contents
Responsive
At our last assessment, we rated this key question good. At this assessment the rating has remained good.
Staff provided clients with a comprehensive information pack prior to their admission to the service.
Clients had access to after care once they were discharged from the service, and staff supported them to self-refer to their local community substance misuse service to ensure they continued to receive support post-discharge.
Staff received training in equality and diversity.