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Multi-Care Community Services Reading Ltd Good

Reports


Inspection carried out on 21 May 2018

During a routine inspection

This inspection took place on 21 May 2018 and was announced. Multi-Care Reading Community Services Limited is a Domiciliary Care Agency that provides personal care to people with a variety of needs living in their own homes. At the time of inspection, the service was delivering personal care to twelve people living in their own homes. This service has never been inspected.

At the time of our inspection a manager was in place at the service. They had submitted an application to The Care Quality Commission (CQC) to be the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. There were systems in place to protect people from the risk of abuse and potential harm. Staff were aware of their responsibility to report any concerns they had about people's safety and welfare.

Relatives spoke positively about the care and support offered by Multi-Care Community Services Reading Ltd.

People told us they had formed trusting relationships with staff. People's privacy and dignity were protected. They and their relatives told us staff treated them with respect.

People had their needs assessed and received appropriate person-centred care that was individualised to their specific needs. Staff were aware of their responsibilities to ensure people's rights were promoted.

Where required people were supported to access healthcare services to maintain their health and wellbeing.

The service had quality assurance systems in place to monitor the running of the service and improve the quality of the service being delivered. People and their relatives were encouraged to comment on how they felt about the service provided.