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Multi-Care Community Services Reading Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 28 June 2018

This inspection took place on 21 May 2018 and was announced. Multi-Care Reading Community Services Limited is a Domiciliary Care Agency that provides personal care to people with a variety of needs living in their own homes. At the time of inspection, the service was delivering personal care to twelve people living in their own homes. This service has never been inspected.

At the time of our inspection a manager was in place at the service. They had submitted an application to The Care Quality Commission (CQC) to be the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. There were systems in place to protect people from the risk of abuse and potential harm. Staff were aware of their responsibility to report any concerns they had about people's safety and welfare.

Relatives spoke positively about the care and support offered by Multi-Care Community Services Reading Ltd.

People told us they had formed trusting relationships with staff. People's privacy and dignity were protected. They and their relatives told us staff treated them with respect.

People had their needs assessed and received appropriate person-centred care that was individualised to their specific needs. Staff were aware of their responsibilities to ensure people's rights were promoted.

Where required people were supported to access healthcare services to maintain their health and wellbeing.

The service had quality assurance systems in place to monitor the running of the service and improve the quality of the service being delivered. People and their relatives were encouraged to comment on how they felt about the service provided.

Inspection areas

Safe

Good

Updated 28 June 2018

This service was safe.

Staff were aware of their responsibilities in protecting people, and worked alongside people to help them understand the importance of keeping safe.

People�s care plans addressed risks to the health, safety or well-being of people who use the service.

There were safe recruitment procedures to help ensure people received their care and support from suitable staff.

There were policies in place to support safe medicines management and the prevention and control of infection.

Effective

Good

Updated 28 June 2018

The service was effective.

Staff received the training, knowledge and skills relevant to their role.

Staff worked with other health and social care professionals to meet people�s health needs.

The manager and staff had an understanding of the Mental Capacity Act 2005 and supported people to make decisions regarding their daily living.

Caring

Good

Updated 28 June 2018

This service was caring.

People�s privacy and dignity was respected by staff.

Relatives felt their family members valued the relationships they had with staff and they were satisfied with the care their family member received.

People were supported to make decisions about their care and to maintain their independence.

Responsive

Good

Updated 28 June 2018

This service was responsive.

Care plans were in place which detailed people's care and support needs.

There were systems in place to manage complaints.

Relatives said staff were approachable and they would feel comfortable making suggestions or raising any concerns they may have.

Well-led

Good

Updated 28 June 2018

The service was well-led.

Systems were in place to review incidents and accidents and help identify any themes, trends or lessons to be learned.

People and relatives were given opportunities to feedback to ensure as part of the quality assurance.

Staff told us they felt supported.