Last updated 28 June 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection which took place on 21 May 2018, and it was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available in the office to assist with the inspection.

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed the information we held about the service such as notifications. A notification is information about important events which the service is required to tell us about by law. We contacted the local authority safeguarding team. We also requested feedback from seven community health and social care professionals. We received no responses.

Prior to inspection we request that providers submit a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. However, due to technical issues the provider was unable to submit this to us prior to inspection.

After the inspection we spoke to three people who use the service and two relatives of people who use the service. We spoke to three members of staff a carer, the manager and the nominated individual. We looked at five people’s care plans and associated documents, including medicines records. We checked five staff recruitment files, including the most recently recruited staff. We also looked at staff training records, service improvement and quality assurance audits and accidents/incident records.