Park House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

Staff supported people to make choices and to keep the skills they had, to remain as independent as possible.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being. People were fully supported to gain as much independence as possible in line with their reablement needs and confirmed they were fully involved in their care. One person told us, “I have been here almost 6 weeks now. I know what is in my care plan and I drive my care. My goal is to be fully mobile again and I am working towards that with the help of the staff here who have been absolutely wonderful.”

Staff were positive in empowering people to make their own choices and were trained to support people’s independence. For example, people we spoke with all said they wanted to return home and had goals in place to work towards that goal. Staff understood and respected people's human rights ensuring they were able to make decisions about their care, treatment, and well-being.

Staff received training about equality and diversity. Care plans and risk assessments focused on people’s reablement goals and the choices they wanted to make.

We observed people enjoying the lunch time meal and saw that some people used adapted cutlery to ensure they could remain independent when eating their meals.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.