Kings Court Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care plans were regularly reviewed to ensure support was effective and reflected people’s needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. This included providing effective support with people’s eating and drinking. Meals reflected people’s dietary needs and preferences, and we received positive feedback about these. One person told us, “The food is good and we get the choice of wine, squash or water at meals. There is ample food.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Records contained evidence of effective partnership working with healthcare partners, including seeking and acting on advice where needed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to access a range of healthcare partners to monitor and promote their health and wellbeing. These included GPs, chiropodists and Speech and Language Therapists.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans contained evidence of ongoing review to ensure that support continued to meet people’s needs.

The provider did not always tell people about their rights around consent and did not always respect their rights when delivering care and treatment. Plans did not consistently record people’s consent to their support. Plans were not always in place where people lacked capacity to make decisions or were subject to for Deprivation of Liberty Safeguards. We spoke with the registered manager about this, who said plans would be reviewed and improvement action taken. Following our assessment the registered manager sent us examples of improved records.