Kings Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and relatives spoke positively about the care people received, describing staff as caring and kind. One person said, “The care is top quality and very nice.” During our visit we saw numerous examples of kind and compassionate care being provided, with staff treating people with dignity and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were supported to lead the lives they wanted. Staff knew people well and used their knowledge to deliver personalised and empowering care. One person said, “The care is very good, and you feel like an individual all the time.”

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing. Records did not always contain information on how to make decisions in people’s best interests where the lacked capacity to choose for themselves. Where people had capacity to make decisions we saw that choice and control was encouraged. For example, staff involved people in decision making about how they wanted to spend their time and on care decisions.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. During our visit we saw care was delivered in a timely manner, and people and relatives told us this was the case. One relative said, “They (staff) appear very caring and they are very attentive.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. The provider effectively promoted workforce wellbeing, with most staff telling us they felt supported in their roles. One member of staff said, “It's a great place to work.”