Grangewood Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
 

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care plans described how people wanted to receive their care and contained information about their preferences. Relatives described how staff had adapted special events so they were more accessible to their family member, such as offering Christmas lunch or afternoon tea privately or in a quieter area. Staff also respected people’s choices about whether to participate in activities.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The provider could make information available in various formats, depending on people’s individual needs. Care plans described people’s communication needs and preferences.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. Relatives confirmed there was good communication with the home. A relative said, “I am kept updated, even with the smaller things.”

The provider made sure people could access the care, support and treatment they needed when they needed it. Staff were always available to provide care and support. A relative said, “There are no issues finding staff when needed.”

Staff and leaders were innovative in how they listened to information about people who are most likely to experience inequality in experience or outcomes. Staff and leaders actively used this information to provide exceptionally tailored care, support and treatment in response to this.
Staff supported people to achieve positive outcomes and experiences. This included supporting people to fulfil their wishes and achieve new experiences. This included special birthday celebrations, ice skating and experiencing a fairground ride. A relative said, “There's a lot going on in the home for relatives as well as the residents. They have singers, afternoon teas and lunches.”
 

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People had the opportunity to discuss their preferences and these were detailed in specific care plans.