Grangewood Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and relatives told us staff were kind, considerate and respectful towards people’s dignity. A relative told us, “It is all positive, I have never had any issues. Staff treat [family member] with respect and kindness.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Most people received care that met their needs. However, one person with specific dietary requirements did not have a meal provided which had been specifically modified for their individual needs. The registered manager acted to strengthen communication and planning to ensure people had an improved experience.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff understood the importance of promoting independence and encouraged people to do things for themselves. A person said, “Staff are around if I need or ask for help.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff responded quickly when people needed help. A relative commented, “There are no issues finding staff when they are needed.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff confirmed they were treated well and received good supported. A staff member told us, “I am 100% supported. I love it. I know that support is there when I need it.”