- Care home
Grangewood Care Centre
This care home is run by two companies: Care UK Community Partnerships Ltd and Care UK Care Services Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 12 February 2026
Contents
Ratings
Our view of the service
Grangewood Care Centre provides accommodation with personal care for up to 50 people. 48 people were living at the service when we visited, some of whom were living with dementia. We visited the home on 16 December 2025 and 27 January 2026. This unannounced assessment was triggered due to concerns about how staff responded to significant events in the home, including a serious medicines error following a hospital discharge and other health related concerns.
The provider had acted robustly to ensure medicines administration processes were safe. Improved guidance, enhanced quality checks and staff training were in place to help ensure the medicines error was not repeated.
The provider had effective governance processes to identify issues and investigate and analyse incidents, accidents, safeguarding concerns and complaints.
The home was clean and well maintained. Environmental risk assessments and health and safety checks were carried out to help maintain a safe environment.
Staff gave positive feedback about their experience of working at Grangewood Care Centre. They told us staffing levels were usually good and felt people were safe. They described feeling supported and that teamwork was good. Health and safety risk assessments and checks were completed as expected.
People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People's needs had been assessed and preferences recorded. This information was used to develop personalised care plans and risk assessments, which were reviewed and updated as people's needs changed.
Staffing levels were monitored to help ensure there was sufficient staff deployed. New staff were recruited safely.
Food and fluid charts were completed consistently. However, it wasn’t always clear what action had been taken when people had not reached their daily fluid target. Other daily records were completed appropriately and included records of personal care completed.
Staff interacted positively with people. However, at times staff completed paperwork whilst supervising communal areas rather than interacting with people. There were many positive examples of people achieving outcomes and participating in events and activities both inside and out of the home.
There were good opportunities for people, relatives and staff to provide feedback and this was usually positive.
People's experience of this service
People and relatives gave positive feedback about their experience of living at Grangewood Care Centre, especially praising the staff providing their care. A person said, “The staff are lovely.”
People had opportunities to participate in a wide range of activities and events. These were often adapted to ensure all people could participate. Staff aimed to ensure people were well engaged and able to fulfill their wishes. A relative said, “All staff are helpful and pleasant. [Family member] doesn't join in but there is plenty going on.”
Improvements were required to ensure all people had a positive lunchtime experience. There were some good practices, such as show plates to promote decision making and choice. However, people waited for a significant amount of time before the food arrived. There was also no specific provision made for a person who required their meal to be modified. Another person had to wait for their meal, as they had made a specific request which was not communicated to the kitchen straightaway.
People and relatives told us the home was a safe place. A person told us, “The carers will check in on me regularly to see if I am okay.”