Wakefield Supported Living

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

We assessed a limited number of quality statements in the safe key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider demonstrated effective governance arrangements and a clear commitment to improvement. There were clear responsibilities, roles and systems of accountability in place to support safe, sustainable care. Managers at individual properties showed a good understanding of their roles and acted on information about risk, performance and outcomes. Information was shared securely with others when appropriate.

There was a registered manager in post. A service manager was also in place but was not present at the time of the assessment. Day-to-day management was overseen by a team of managers, each with areas of focus, who worked together with a shared vision for the service. Concerns had been raised about the service in the past, but these had been thoroughly and transparently looked investigated. Improvements were made where required, and these had already led to positive changes in practice.

The provider worked in partnership with other organisations to assess quality and safety at the service and to monitor performance. They were determined to drive quality and improvement and had clear plans in place to achieve this. The provider’s quality team also carried out visits to the service to check and report on findings. These visits included people with lived experience, which helped ensure people’s voices were heard. This provided a robust way of seeing the service with fresh eyes and identifying areas for improvement.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.