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Chestnut Court Care Home Good

The provider of this service changed - see old profile


Review carried out on 8 July 2021

During a monthly review of our data

We carried out a review of the data available to us about Chestnut Court Care Home on 8 July 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Chestnut Court Care Home, you can give feedback on this service.

Inspection carried out on 18 August 2020

During an inspection looking at part of the service

Chestnut Court Care Home is a 'care home'. It is registered to accommodate 62 people across three separate units, which have separate adapted facilities. The home provides support with nursing and personal care to older people, some of whom are living with dementia.

We found the following examples of good practice.

¿ Each visitor to the home, including health professionals and relatives of people in the home, were asked to complete a Covid-19 related risk assessment about whether they have experienced symptoms or been in recent contact with anyone with symptoms. Visitors were provided a fluid resistant surgical face mask during their visit. Visitors had their temperature checked on arrival to confirm it was at a safe level to enter. These practices helped to ensure the risk of transmission in the service was reduced.

¿ The home experienced an outbreak of Covid-19 in March. To help control the infection and prevent further spread, an 11 bed isolation zone was set up for people with symptoms or who had tested positive. The zone was used to help people self-isolate in line with government guidance. Barrier nursing was implemented immediately, which meant allocated nursing and care staff were fully protected when providing people who were self-isolating with support. The management team and staff worked together and received support from external professionals to ensure the virus was contained within the zone and did not spread through the service.

¿ People were supported to avoid social isolation and loneliness as much as possible. During the period of quarantine, people in the home were supported to stay in touch with each other through the use of technology, such as video calls and instant messaging. People were also supported to contact relatives. Small social bubbles were formed gradually to help ease people out of isolation and enjoy activities with each other, such as games, watching television or sitting in the garden.

¿ The provider carried out full testing of all staff for Covid-19. This ensured people and staff were protected because it was possible to test positive for Covid-19 without having symptoms. This meant there was greater protection in the home to prevent further outbreaks and keep people safe. Staff who tested positive were required to self isolate for the period recommended by the government. People in the home were also tested and their consent was obtained prior to the test. Best interest decisions were made for people who were unable to provide their consent.

Inspection carried out on 25 September 2018

During a routine inspection

This inspection took place on the 25 and 26 September 2018 and was unannounced. This was the first inspection of this service since it was registered with its current provider.

Chestnut Court Care Home is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. This service is a purpose-built care home spread over three floors, each floor operates as an independent unit. The service provides support with nursing and personal care to older people, many of whom are living with dementia. The service is registered to provide support to a maximum of 62 people and 59 people were using it at the time of our inspection.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place and safeguarding allegations were managed appropriately. Risk assessments provided information about how to support people in a safe manner. Procedures were in place to reduce the risk of the spread of infection. Medicines were managed in a safe manner. Steps had been taken to ensure the physical environment was safe. Lessons were learnt when accidents and incidents occurred.

People’s needs were assessed before they started using the service to determine if those needs could be met. Staff received on-going training to support them in their role and undertook induction training on commencing work at the service. People were able to make choices for themselves and the service operated within the principles of the Mental Capacity Act 2005. People told us they enjoyed the food and that they had enough to eat. People were supported to access relevant health care professionals.

People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity. Confidentiality was respected and records were held securely.

Care plans were in place which set out how to meet people’s individual needs. Care plans were subject to regular review. People were supported to engage in various activities. The service had a complaints procedure in place and people knew how to make a complaint. End of life care was managed in an appropriate way.

Staff and people spoke positively about the senior staff at the service. Quality assurance and monitoring systems were in place which included seeking the views of people who used the service. The service worked with other agencies to develop good practice.