- Care home
Chestnut Court Care Home
Assessment report published 29 September 2025
Contents
Ratings
Our view of the service
Date of assessment 19 August 2025. Chestnut Court Care Home is a residential care home providing the regulated activities personal and nursing care and treatment of disease, disorder or injury to up to 62 people. The service provides support to older people and people living with dementia. At the time of our inspection there were 58 people using the service. The service was last assessed on 12 May 2022 and was rated good.
Care plans were detailed which helped staff deliver the right support. Risks to people, particularly those associated with older people’s care were well documented, highlighting the risks and the actions staff should take to mitigate them.
There were sufficient numbers of staff on duty to be able to meet people’s needs. Staff had up to date training meaning they had the skills and knowledge they needed. There was a calmness throughout the day of our visit and staff were not rushed which meant people could be supported at their own pace.
The service was clean and odour free. It was tastefully decorated, and furniture and furnishings were in good order. People’s rooms were personalised with their own possessions, giving them a feeling of ownership.
Staff were caring and attentive to people’s needs, responding immediately to requests. The provider had information that detailed response times to call bells. People using their call bells to request support were responded to promptly.
The home was well managed; there was a registered manager in post who was experienced in the management of care homes. Professionals we spoke to told us about the ease of working with the registered manager and the staff team.
The feedback we received from people using the service and their families was positive about all aspects of care that was provided.
Following this assessment the ratings have not changed, and this service remains good.
People's experience of this service
We spoke to a number of people living in the service and families who were in the service at the time of our visit. People and their families told us they were happy with the home.
A person living in the service told us, “They treat me well, I’ve no complaints, you couldn't get treated any better. Everything they do they do so well. I'm very, very happy here, I get everything I need.”
A family member said, “It’s wonderful, [relative] moved in, and they've just been brilliant since. They’ve supported me personally. Because of this home and the staff, I've got my life back.”
Another family member added, “The events are good here, Easter, and Valentines but it would be good to have a few more, especially at the weekends.”
People had a choice of where they wanted to receive their care and support, some people chose to stay in their rooms. Routines in the home such as mealtimes were a pleasant experience for people where they were given choice of food to eat from a variety of options set out on a menu.
Staff spoke to people living in the service with warmth and respect. During our visit we noted rapport between people and staff which had clearly been built over time. It indicated a relationship built on trust and where people felt at ease with the support they received.