Chestnut Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff told us how they supported people in a kind and caring way. For example, spending time chatting with people.

We observed staff interacting with people in a caring way during the inspection. Staff were also aware of the importance of respecting people’s privacy and told us how they did this. One member of staff said, “We shut the door and curtains. We wash their top half and keep the bottom half covered up, then swap round.”

A medical professional we spoke to told us about their observations of how caring the staff were to both the people living in the service and their families.

A person living in the service told us, “The staff are good, we are friends. There's nothing they could do better.”

People were treated as individuals. For example, care plans were person-centred, based around the needs of the individuals. They included information about people’s likes and dislikes and their previous experiences. Staff had developed relationships with people understood their needs and how to meet them.

One person living in the service told us, “The staff here are a lovely bunch, friendly, you build relationships with people and a rapport, they get to know your likes and dislikes, and it’s nice.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans on personal care set out what people could do for themselves and what they required staff support with. This helped to promote people’s independence. Staff told us they supported people to maintain their independence. One member of staff said they supported people to do as much for themselves as possible. Staff also told us they offered people choices, for example, about what to wear.

A person living in the home told us, “This place is heaven for me, you couldn't get treated any better, they treat me like I'm their family. It’s my choice to stay in my bedroom I prefer the TV and I get what I need from that, I feel I’ve been blessed.”

The provider listened to and understood people’s needs, views and wishes. Staff were able to respond to people’s immediate needs. For example, staff responded promptly when people rang their call bells in their bedrooms.

The provider kept records that demonstrated the length of time people waited before their call bells were answered. We saw that almost all calls were responded to within five minutes.

A family member told us how the service is able to pick things up and act upon them. They gave an example of how their relatives weight had gone down and how staff responded immediately by seeking professional help.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled them to always deliver person-centred care.

Staff told us they enjoyed working at the service and they felt supported by the senior staff. One staff member said of their line manager, one of the nursing staff, “I find them really efficient. They run the shift really well. Everybody knows what they are supposed to be doing.” Staff also said they received regular supervision and training to help them in their roles. One staff member said, “We have a lot of training.” Staff received an induction training programme on commencing work at the service. This included two weeks shadowing experienced staff to help learn their duties.