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Dalesview Partnership Domiciliary Care Good

Inspection Summary


Overall summary & rating

Good

Updated 5 December 2019

About the service

Dalesview partnership domiciliary care is registered to provide personal care to people with learning disabilities or autistic spectrum disorder in their own homes in Lancashire. At the time of the inspection the service supported nine people at three addresses in the Chorley area.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service and what we found

People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. People’s representatives told us staff were available when they needed them and they felt their relatives were safe. One relative said, “I worried about her having to leave home from being a teenager, if I had known what I know now, I wouldn't have worried about her being safe with other people. It's not just what I was hoping for, it's much, much better.” The environment was clean and well maintained. People were safely supported to receive their medicines, as prescribed.

People's needs were assessed, and care and support had been planned in partnership with them. People were provided with a nutritious and varied diet. Staff had received regular training and supervision to support them to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People told us staff were kind, caring, attentive and treated them with dignity and respect.

People received person-centred care which was responsive to their needs and communication was tailored around individuals. The registered manager addressed people's concerns and relatives told us they felt listened to. The registered manager worked in partnership with a variety of agencies to ensure people received all the support they needed. People were happy with how the service was managed. Staff felt well supported by the registered manager who visited regularly. The registered manager completed regular audits and checks, which ensured appropriate levels of quality and safety were maintained at the home.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 May 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 December 2019

The service was safe.

Details are in our safe section below.

Effective

Good

Updated 5 December 2019

The service was effective

Details are in our effective section below.

Caring

Good

Updated 5 December 2019

The service was caring.

Details are in our caring section below.

Responsive

Good

Updated 5 December 2019

The service was responsive.

Details are in our responsive section below.

Well-led

Good

Updated 5 December 2019

The service was well led.

Details are in the well led findings below.